SHIPPING: Baby memory books are shipped with tracking information via USPS. Please let us know if you need another carrier. All custom book/album orders are shipped via FedEx.
TURN AROUND TIME: Baby keepsake books will ship within 3-5 business days from the time you place your order. Custom book orders can take anywhere from 8 weeks up to 12 weeks depending on the scope of the project. If you have questions please email for more information.
CUSTOMER SERVICE POLICY: Keepsake Books - We want you to love it! If you are not happy with your memory book for any reason you are welcome to return it. All returns must be pre-authorized via phone or email prior to return. Buyer is responsible for shipping charges. Merchandise must be returned in original condition. Custom book/album orders - Great care and time are put into each and every one of our books. Because we keep you informed of the steps of the design process and have you proof all personalization you should have a very clear idea of what it is that you are getting. If for any reason you are not satisfied please call us to discuss.
SALES TAX: All sales to MA customers are taxed at 6.25%.
CONTACT: Please feel free to call/email to discuss your order or for any information on what we offer: 978-335-4236 or Deborah@echoartbindery.com